Refund Policy

Eligibility for Refunds

Refunds are only allowed when the product doesn't work with your PC and we are unable to fix it. You must allow us at least 96 hours to fix your issue before you are eligible to ask for a refund.

We do not refund if you do not want the product anymore.

To request a refund, you must provide:

• Your order number or transaction ID
• The email address used for purchase
• A brief reason for the refund request

Non-Refundable Cases

Refunds will not be issued in the following cases:

• Before allowing us 96 hours to fix your issue
• When you simply no longer want the product
• If the license key has been shared or transferred
• If the account has been restricted for violations of the game's terms of service

Subscription Renewals & Auto-Renew

If you enabled auto-renew at checkout, your subscription charges automatically at the end of each period. You can disable auto-renew at any time from your dashboard — the change takes effect at the end of your current period, never mid-cycle, so you keep the days you've already paid for.

Refunds for renewed periods follow the same rules as the original purchase: refunds are only issued when the product doesn't work on your PC and we can't fix it within the 96-hour troubleshooting window. We do not refund renewals you simply forgot to cancel. Manage auto-renew from your dashboard before the next charge runs — we send an email reminder three days before each renewal so you always have time.

The 10% auto-renew discount stacks with regional pricing and any active discount code, and is honored on every future renewal as long as auto-renew stays enabled. Disabling auto-renew at any point reverts subsequent purchases to the standard rate — the discount is tied to the active auto-renew flag, not the original purchase.

Refund Process

To request a refund, please contact our support team through Discord. We aim to process all eligible refund requests within 24 hours after the 96-hour troubleshooting period. Refunds will be issued to the original payment method used for the purchase.

Special Circumstances

All technical issues will be given the full 96-hour troubleshooting period. These cases will be evaluated individually by our support team.